Transforming South Asia’s Largest Salon with a Tailored ERP System and Digital Campaigns
Challenge
With rapid growth and a new, cutting-edge facility, Salon Liyo’s manual systems for scheduling, client management, inventory, and invoicing became unsustainable. They needed a digital solution to streamline operations and enhance customer satisfaction.
Client:
Salon Liyo (Pvt) Ltd., a premier hair care and beauty salon in Sri Lanka
Expansion:
Launched a state-of-the-art facility to support rapid growth
Duration:
6 months
Solution Highlights
Custom ERP : Integrated systems for client management, online booking, inventory, POS, and employee performance.
Membership Tiers : Launched VVIP and premium membership tiers for exclusive services.
Automated Billing : Introduced SMS-based invoicing and appointment reminders.
Digital Campaigns : Ran targeted campaigns across Facebook, Instagram, and TikTok to enhance brand reach and customer loyalty.
Results
Enhanced Customer Experience : Boosted satisfaction through online booking and tailored services.
Operational Efficiency : Streamlined processes have significantly reduced manual work, cut down appointment scheduling times, automated inventory tracking, and improved service accuracy. Real-time updates on client data and inventory allow staff to respond instantly to client needs, reducing downtime and enabling smooth, uninterrupted service.
Data-Driven Decisions : Reporting tools empowered Salon Liyo to make timely and strategic decisions, from inventory restocking to adjusting staffing based on customer demand trends.
Revenue & Online Growth : The digital campaigns greatly increased online engagement, driving customer loyalty and contributing to revenue growth.
