Vero Travel CRM: CRM for Tour Operators & Travel Agencies

A travel CRM is a CRM built for travel businesses: it handles enquiries, builds and costs itineraries, manages bookings and vouchers, and tracks payments, in one workflow from enquiry to confirmation. Vero Travel CRM is Ants Creation’s travel CRM for tour operators, destination management companies and travel agencies in Sri Lanka.

Yes. Vero Travel CRM captures enquiries from your website and other channels in one place and assigns each to an agent, so every enquiry has an owner. The same record then carries it through itinerary, costing, quotation and booking, and managers can see conversion by agent and by market.

Yes. Day-by-day itineraries are built with inclusions and pricing, from templates rather than a blank page, and costed against hotel, transport and activity rates held in the system. When a client asks for a change, such as a different hotel or an extra night, the itinerary is re-costed and re-quoted from the same record.

Yes. Hotel, transport and activity rates are held in Vero Travel CRM, and each itinerary shows its cost and margin before it is quoted, so the margin is checked before the price goes to the client. Destination management companies can control supplier rates and margins centrally and issue vouchers from the booking.

Yes. Deposits, instalments and outstanding balances are tracked against each booking in Vero Travel CRM, so agents and managers can see what has been paid and what is still due on any booking. Payments stay on the same record as the itinerary, vouchers and traveller documents.

Vero CRM is a general sales and service CRM. Vero Travel CRM is purpose-built for tour operators and travel agencies, with itineraries, supplier costing and booking vouchers that a general CRM does not have. Both are built and supported by Ants Creation, and they can be connected, set up per project, if a business needs both.

Yes. Confirmations, vouchers and traveller documentation are produced from the booking in Vero Travel CRM, so suppliers and travellers receive consistent details. Because enquiries, itineraries, costing and bookings live in one system, the confirmed version of an itinerary is the one operations works from and the one the documents come from.

Yes. Agent performance is reported by conversion and revenue, by agent and by market, so managers can see where enquiries turn into bookings. Because every enquiry is assigned to an agent when it arrives, the reports cover the whole pipeline, from first enquiry to confirmed booking, not only the trips that were sold.

It depends on the number of suppliers, products and users. After discovery, Ants Creation agrees a phased plan with you: suppliers, rates, itinerary templates and vouchers are set up, existing rates and open bookings are loaded, and one sales team goes live first, with training for agents and operations staff, before the remaining teams follow.

Both. Vero Travel CRM can run in the cloud or on your own servers, and the choice is agreed during discovery, based on your offices, connectivity and IT policy. Either way, it is configured and supported by Ants Creation’s own team, and you can export your enquiries, bookings and other business data at any time.

Vero Travel CRM is offered as a one-time licence or as a subscription, depending on the project. It is priced per module and per project, and quoted free of charge after discovery, once your suppliers, products and number of agents are clear. Whichever model you choose, you can export your enquiries, bookings, supplier rates and other business data at any time.

Training for Vero Travel CRM is usually delivered online, with recorded sessions that new agents can watch when they join. During the rollout, one sales team goes live first, with training for agents and operations staff, before the remaining teams follow. The training format for your project is confirmed in the proposal before work starts.

Every Vero Travel CRM project includes a six-month bug-fixing warranty after go-live. After that, ongoing support and maintenance continue under a service level agreement (SLA) or an annual maintenance agreement, with fees and scope agreed separately. Support comes from Ants Creation’s own team in Sri Lanka, which builds and maintains the platform.

Yes. Vero Travel CRM handles multiple currencies, so tour operators and agencies can quote clients abroad in the currency they expect while each itinerary is costed against supplier rates with its margin visible. Deposits and balances are tracked per booking, and the confirmed version of each booking is the one operations works from.